Privacy Policy

DD Collective is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, create an account, or make purchases.

1. Information We Collect

We collect the following information to provide our services:

Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details when you place an order or create an account.

Account Information: Username, password, and other details if you choose to create an account.

Non-Personal Information: Browser type, IP address, and usage data collected through cookies or similar technologies.

2. Purpose of Collection

We collect and use your information for the following purposes:

Order Processing: To fulfill your purchases, including payment processing and shipping.

Customer Communication: To update you on orders, respond to inquiries, or resolve complaints.

Marketing (With Consent): To send promotional materials or updates if you opt in. You can unsubscribe at any time using the link provided in emails.

3. Sharing Your Information

We do not sell or rent your personal information. Your information may be shared with:

Service Providers:

Squarespace: For website functionality.

Google: For business email communication.

Australia Post: For shipping and delivery services.

Legal Requirements: If required by Australian law or to protect our rights.

4. Data Security

We use secure systems provided by Squarespace, Google, and Australia Post to protect your data. While we take reasonable measures to safeguard your information, no method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Marketing and Opt-In/Opt-Out

You may choose to receive marketing communications by opting in at checkout or account creation. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6. Your Rights (Australia)

Under the Privacy Act 1988 (Cth), you have the right to:

Access: Request access to the personal information we hold about you.

Correction: Update or correct inaccurate or incomplete data.

Deletion: Request deletion of your personal data, subject to legal and contractual obligations.

7. Complaints

If you have a privacy concern or wish to make a complaint, please contact us via email at hello@dd-collective.com.au. We will respond promptly and work to resolve your issue.

8. Cookies and Tracking Technologies

We use may cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings. Disabling cookies may limit some website functionality.

9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: hello@dd-collective.com.au